Computer Services Offered

www.dontgethacked.ca is Calgary, Alberta, Canada based technology services company founded in 2021 by

Michael Duffy, B.Sc Computer Science. He studied at the DeVry Institute of Technology in Calgary & Phoenix.

 

Michael Duffy started his computer/technology Troubleshooting Business in 2005

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We offer unique solutions and a variety of services. Our Virtual Technicians in Canada can resolve 95% of your Technology Problems over the Phone with the End-User (your participation may be required)

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We can ship pre-configured equipment to your location no matter how Remote it is. Yes! Computers, Servers, Operating System Disks (Windows and Apple Support)

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We are a MSP (Managed Service Provider) with a Fresh Approach to Customer Service

"Managed Services"  is the outsourcing of your IT systems. Our team of experienced technicians manages your IT environment as if we were your very own in-house IT staff. We take out all the frustration and worry of managing your own IT infrastructure. Your organization benefits from reduced costs, 24/7 motioning and support, increased productivity and enhanced customer service.

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By allowing www.dontgethacked.ca to be your managed service provider you have an entire team dedicated to your success providing proactive support, fast response, and expert IT solutions.

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Included with all www.dontgethacked.ca Price Plans 

- 24/7 Help Desk!

Our 24/7 Call Centre agents are located right here in Calgary!

We would never outsource such an important function as service desk support.

At www.dontgethacked.ca we are constantly trained in different technologies and solutions so we can provide rapid, professional 24/7 service.

We are immediately available so we can minimize any potential interruptions.

We work from home, we work from mobile locations, and we have an office in Calgary!

You can reach out to our help desk team via 1-867-888-4225

 IT issues should never prevent you and your staff from getting your jobs done.

With our friendly and highly trained team, and instant response, you will see the level of IT service that your business deserves.

 

 

Cloud Storage

We provide support for Sharepoint & OneDrive, Microsoft Azure, Google Drive and Amazon S3 

Our offsite backups utilize encrypted cloud storage. 

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Hardware Procurement

We have distribution channels for all major manufacturers of computer hardware, including HP, Dell, Lenovo, Apple etc.

Purchasing from www.dontgethacked.ca enables you to take advantage of our special partnership pricing and our worry-free replacement warranty.

We offer loaner computers and Off-Lease Computers to fit any Budgets

 

Change Management

Technology is ever-changing and you will likely go through many different life cycles of both hardware and software changes. At www.dontgethacked.ca we are not only experts at IT but also with delivering projects including the change management component.

 

Every user is different and has a different level of adaptability to new technologies. 

We want to ensure your investment is well received and implemented properly. Whether it’s a move to Windows 10, Office 365, a new payroll system or just a new laptop we want to ensure the user experience is a positive one.

Change management is included with our Plus and All You Can Eat priced managed services.

 

Systems Management & Monitoring

It is critical to patch your firewalls, servers, desktops, switches and other such devices.

Using our Automation Tools, we know which devices are updating properly and which devices need to be upgraded

Patching and the timing of patching can have an impact on security, speed, and performance. Included in our managed IT services, patching essentially protects your system and prevents future issues you don’t need.

It’s all about being proactive and productive!

Our support team provides a proactive business model and 24/7 remote monitoring is very crucial in this model.

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Additional Services

Our Managed IT Services reach beyond your typical service desk IT support. We cover all aspects of your technology.

We are your technology liaison for all things technical including internet, printers, VOIP phone systems, websites etc. If we don’t offer the service directly we will consult with you to ensure you benefit from all areas of our expertise. We are your virtual in-house IT department working with you on all your technology needs.

We also assist your executive team with strategic IT planning. To ensure your technology meets your business goals, our senior staff work closely with you to create an IT road map, assist with an IT budget
Consider us your virtual CIO helping you plan and leverage technology. We believe it's important to listen to our customers never forcing solutions. Each business is different and has different goals so solutions and IT strategies are tailored to each company.

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Each Technician at www.dontgethacked.ca  has over 20 years of I.T experience and we can diagnose most issues in a very short time. We Book New Consultations in 30 minute increments to so you can 

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Our Technicians are highly skilled professionals who can offer these services:

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• Ransomware Prevention

• Ransomware Remediation

• Printer Troubleshooting

• Wireless Networks

• Backup, Fix & Repair WordPress, Wix, Square and most website technologies

• Domain Registration and E-Commerce Setup

• Social Media Account Setup, Protection using 2FA and MFA techniques and make them Hack Proof

• Teach you to use Canva and ChatGPT and other AI websites to make your website and advertising copy

• Show you auto-schedule social media tools and apps and how to plan to start to automate your social media

• Video Editing Instruction using all video editing software on Windows or Mac Operating Systems

• Instructions to Setup you PodCast or Video Recording Studio in your home or work office

• Teach you how to Live Stream to streaming Platforms

• Create your Youtube Studio, Playlists and Coach you through Building Your YouTube Channel

• Windows Desktop/Laptop Troubleshooting (Windows XP, 7,8, 10, 11)

• Windows Server Troubleshooting (All Versions of Windows Server)

• Gaming Computer Building/Troubleshooting

• Crypto Mining Builds/Troubleshooting/Sourcing of Video Cards

• Fax Line Troubleshooting

• Ethernet Wiring Troubleshooting/Installs

• Home Theatre Setup/Troubleshooting

• Restaurant Point Of Sale Repairs/Upgrades

• Apple/Mac Technology (We repair Apple Devices) Imac, Macbook, Iphone, Ipad

• Phishing Campaigns, We'll Test and Rate Your Staff And Re-Train your staff and Your Spam Filters to Detect Phishing Campaigns to Mitigate Phishing, Spear Phishing, and C.E.O Phishing attacks 

• Internal and External Penetration (Pen) Testing

• Email Filtering solutions to block malicious attachments, suspicious files, executables

• Investigate and Resolve Cyber Incidents following the 4 steps of the Cyber Incident Response Cycle

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We have over 5,000 clients across Canada!

We provide phone, remote, onsite technology British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland, Nunavut, North West Territories, Yukon

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We have Remote Support Clients in the U.S.A, Mexico and in Europe!

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We can provide Do It Yourself Instructions via Email or Text (Choose the Remote Service 30 Minutes on the Booking Page). Once you have reserved your Appointment and Booked your 30 minute time slot with your Credit Card, Our Team will reach out to you  

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We offer Done With You Technology Coaching where you share your screen on (Zoom, WebEx, Microsoft Teams, Google Hangout) and We Step you through fixing your technology aches yourself!

 

Or Choose our Done For You where you provide us Remote Access and can watch us fix all your Technology issues

All Remote Sessions are Recorded for both the End User and Technician's Safety.